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Last Updated: July 2026
At Pommra, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
You may request a return within 60 days of receiving your order.
To be eligible for a return, your item must:
Be in good condition
Include all original accessories (if applicable)
Be returned in appropriate packaging
To start a return, please contact us at support@pommra.com before sending your item back.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
Your order number
A brief description of the issue
Clear photos or a short video of the product
Once verified, we'll provide a replacement or a full refund at no additional cost.
If you simply change your mind, you may still return your order within 60 days of delivery.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If you'd like a different color or need a replacement, please contact our customer support team.
We'll do our best to arrange an exchange based on product availability.
We cannot accept returns for:
Gift cards
Items intentionally damaged or misused
Products returned more than 60 days after delivery
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled. However, you may request a return after delivery in accordance with this policy.
If you have any questions about returns or refunds, our team is happy to help.
Pommra Customer Support
📧 support@pommra.com